Misrepresentation - Understanding the Rise and Resetting the Narrative
schedule 4 mins

Tom Salmon, Senior Claims Assessor at Pacific Life Re | March 2026

schedule 4 mins

This video was originally published by the Income Protection Task Force March 2026

Misrepresentation continues to be a critical issue in protection insurance, yet it is often poorly understood. In this session of the IPTF Industry Conversations series, Phil Deacon brings together voices from reinsurance, insurance and the advice profession to explore the issue from multiple angles.

The panel examines the drivers behind misrepresentation, the consequences for customers, advisers and insurers, and the role that stronger education and better processes can play in reducing risk. The conversation also sheds light on what happens when claims are made, drawing on real‑world experience from underwriting, claims and distribution.

Alongside practical insight, the discussion highlights the very real human impact when things don’t go as they should.

To watch the full video click here. Industry Conversations - Income Protection Task Force